Communication & interaction redesigned
Optimize and automate your
communication processes with CIP
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Problem
Do you receive inquiries via telephone, e-mail, SMS, WhatsApp, letters and should you also be personally available at all times?
You don't get around to structuring and processing the concerns of your customers and business partners and exchanging the status?
Do you have little time for important personal exchanges because you are busy with unimportant activities?
Recurring requests need a lot of attention?
Solution
Professionalize your communication:
How would it be if all inquiries from your prospects, customers and business partners from all channels were bundled and, in addition, were already structured, classified and, where possible, answered automatically?
At CIP, inquiries from all channels are processed centrally and are available in a structured way for further processing.
Thanks to automated sets of rules, inquiries can be answered automatically, status updates can be made and communicated via the relevant channel. This gives you more time for really important things!
COMMUNICATION & INTERACTION
Incoming
Concerns, damage, complaints and bookings,
are provided through a variety of communication channels. Via web portal, mobile app, email, chat or phone. Tickets are created automatically and the customer is continuously informed about the status of the report.
Outgoing
Outgoing Communicate and interact with your customers and business partners via the desired channel. Prepare the information via our CIP-Infocenter and send it out via any channel.
The preview shows you who will be informed about which channel. Users can even choose their preferred channel themselves.
FEATURES
Various channels are available for communication with your customers and business partners.
Cross-channel
Thanks to standardized APIs and webhooks, systems can be integrated and processes can be connected across systems.
Integration
All communication, as well as the content of our platform, is automatically translated into over 100 languages.
Multi-channel
Configure the platform according to your personal wishes:
Colors, logo or white labeling.
Branding & white labeling
Our rule-based workflow supports you in process automation.
Workflow
Our platform is device independent. We support all common devices.
Multi-device
The CIP-Recommender simplifies daily business tasks.
A.I. supported automation
Configuration and customer-specific extensions possible.
Configuration & Extension
SOLUTIONS
No waiting times for your customers and business partners. Let the CIP phone bot take, structure and categorize the calls.
Contact centers
You can easily distribute information across channels via our info center.
You always have an overview of which business partner is being contacted via which channel.
Information center
Inquiries, complaints, orders, damage reports or other concerns. All contacts are covered by our configurable business processes.
Smart ticketing
THE MOST IMPORTANT ADVANTAGES AT A GLANCE
Requests are automatically recorded, structured and are available for further processing and/or process automation.
Rule-based and configurable workflow.
Inform your customers quickly and purposefully via the multichannel info center.
Automatic notification of appointments, queries and status updates.
Our platform is designed for multichannel and multilanguage.
CONTACT
FUNCTIONS
No waiting times for your customers and business partners. Let the CIP phone bot take, structure and categorize the calls.
Phone bot
Employees, customers & interested parties, service providers. Everyone involved is quickly and easily integrated into the entire process.
Easy integration
Voice messages are automatically converted into text and structured for further processing.
Voice messages
You can easily distribute information across channels via our info center.
You always have an overview of which business partner is being contacted via which channel.
Info Center
Relevant documents can be assigned and made available in a structured manner.
Doc management
CIP also provides quite conventional web forms for making contact.
Web Forms & Chat
Live chat or rule-based chat, with CIP you have full flexibility of communication.
Chat
Inquiries, complaints, orders, damage reports or other concerns. All contacts are covered by our configurable business processes.
Business transactions